Cancellation Policy

1. Cancellation by Customer

We understand that sometimes you might change your mind. At BU Beauty, we process orders swiftly to ensure your favorite cosmetics reach you as fast as possible.

How to cancel your order:

• Log into your Account: Go to the "My Orders" section of your BU Beauty account.
• Select the Order: Find the order you wish to cancel and click on "View Details".
• Click Cancel: If the order is still within the eligible timeframe and hasn't been processed, you will see a "Cancel Order" button. Click it to initiate the cancellation.
• Guest Checkout: If you checked out as a guest, please reply to your Order Confirmation email immediately or contact us at contact@bubeauty123.com with the subject line "URGENT: CANCELLATION".

2. Post-Dispatch Cancellation

Once an order has been handed over to our courier partners, it physically leaves our premises and enters the shipping network. At this stage, we cannot cancel the order from our system.

If you no longer want the items after they have been dispatched, you have two options:

• Refuse Delivery: You can simply refuse to accept the package when the delivery executive attempts to deliver it. It will be marked as "Return to Sender." Once it reaches our warehouse, we will initiate your refund (minus any forward and return shipping fees).
• Standard Return: If you accept the package, you can return it by following our Returns & Refunds Policy, provided the shipping box and all product tamper-seals remain completely unopened.

3. Cancellation by BU Beauty

BU Beauty reserves the right to cancel any order under specific circumstances without prior notice. We may cancel an order if:

• Stock Unavailability: An item in your order becomes unexpectedly out of stock or fails our final quality check prior to dispatch.
• Fraud Prevention: Our payment gateway flags the transaction as high-risk, suspicious, or potentially fraudulent.
• Pricing Errors: There was an obvious pricing or typographical error on the website at the time of purchase.
• Non-Serviceable Locations: The delivery address provided falls outside of our courier partners' serviceable PIN codes.

In the event that we must cancel your order, our support team will notify you via email, and a full 100% refund will be issued immediately.

4. Refunds for Cancelled Orders

If your order is successfully cancelled prior to dispatch, or if BU Beauty cancels your order, the refund process will begin automatically.

• Prepaid Orders (Credit Card, UPI, Net Banking): The total amount paid will be refunded to the original payment method. Please allow 5 to 7 business days for the credit to appear on your bank or credit card statement.
• Cash on Delivery (COD) Orders: Since no payment was collected upfront, the order will simply be voided and no refund process is necessary.

For orders cancelled post-dispatch (i.e., you refused delivery), the refund will be processed only after the package safely returns to our warehouse. Forward shipping charges are non-refundable in these scenarios.

5. Contact Support

If you have any questions about cancelling an order, or if you missed the cancellation window and need assistance, please reach out to us immediately.

BU Beauty Support
Email: contact@bubeauty123.com
Phone: +91 9000000098
Hours: Monday to Friday, 9:00 AM - 6:00 PM (IST)