1. Return Eligibility
At BU Beauty, we want you to be completely satisfied with your purchase. We offer a 14-day return window from the date of delivery. If 14 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
Hygiene & Safety Strict Policy
Because cosmetics and skincare are applied directly to the skin, eyes, and lips, we enforce strict hygiene standards. We absolutely cannot accept returns on products that have been unsealed, opened, swatched, or used. To be eligible for a return, your item must be unused and in the exact same condition that you received it, with all tamper-evident seals fully intact.
To complete your return, we require a receipt, order number, or proof of purchase.
2. Non-Returnable Items
Several types of goods are exempt from being returned under any circumstances. These include:
- Any product that has been opened, used, or has a broken tamper seal.
- Items purchased during a clearance sale, flash sale, or marked as "Final Sale."
- Gift Cards and promotional vouchers.
- Free gifts or promotional items sent with your order.
3. Damaged, Defective, or Incorrect Products
Quality control is our top priority. However, if your order arrives damaged, defective, or you receive the incorrect item, we will make it right immediately.
You must notify us within 48 hours of delivery. Please email us at contact@bubeauty123.com with:
- Your Order Number.
- Clear photographs of the damaged item and the shipping box.
- An unboxing video (if available).
Once verified, we will arrange for a free replacement to be sent to you or issue a full refund at our discretion.
4. How to Initiate a Return
If your item meets the eligibility criteria outlined in Section 1, please follow these steps to process your return:
- Submit a Request: Email us at contact@bubeauty123.com with your order number and reason for return. Include photos showing the product is sealed and unused.
- Receive Authorization: Our team will review your request within 24-48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
- Pack the Item: Securely pack the item in its original packaging. Please ensure it is well-protected to avoid damage in transit.
- Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. The Refund Process
Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed automatically. A credit will be applied to your original method of payment (Credit Card, UPI, Wallet, etc.).
Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your financial institution.
Note: Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at contact@bubeauty123.com within 48 hours of delivery.
If you ordered the wrong shade or product by mistake, you will need to process a standard return for the unopened item and place a new order for the correct product.
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days of our approval email, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@bubeauty123.com.
8. Contact Support
If you have any questions or need further clarification regarding our Returns & Refunds Policy, our support team is here to help.
BU Beauty Support
Email: contact@bubeauty123.com
Phone: +91 9000000098
Hours: Monday to Friday, 9:00 AM - 6:00 PM (IST)